AI‑First Omnichannel CRM for Pakistan Retail & Ecommerce
Unify WhatsApp, Instagram and Facebook messages in one inbox. Automate repetitive questions with AI bots, convert complaints into tracked tickets, and manage agent KPIs with a full audit trail.
Queue
Late delivery — order # [####]
“Is my order shipped?”
COD confirmation flow
Conversation
Trusted by teams who run customer operations
Add customer logos and case studies as you publish proof. Use placeholders until approved.
Key features
Conversations + automation + follow-ups in one operational workflow—built for WhatsApp-first retail support.
Unified Inbox
One place for WhatsApp, Instagram and Facebook support with assignment and ownership.
AI Bots & Agents
Automate repetitive queries and escalate exceptions to humans with full context.
Ticketing & Complaints
Convert chats into structured tickets for complaints, escalations and follow-ups.
Why it matters
Most teams lose time on scattered channels and untracked follow-ups. ShuttlePro connects conversation handling to outcomes.
- Messages scattered across WhatsApp + Instagram + Facebook
- Complaints handled in spreadsheets
- No KPI visibility on agent performance
- No audit trail when something goes wrong
Outcome
ShuttlePro brings conversations + ticketing + automation + performance tracking into one workflow so your team can respond faster and stay accountable.
How it works
Go live in days (not months). Start WhatsApp-first and add more channels as needed.
Connect channels
WhatsApp-first, then add Instagram, Facebook, email or webchat.
Centralize conversations
Manage everything in a shared inbox with assignment and collaboration.
Automate repetitive queries
Use AI bots + interactive flows for FAQs, order status and COD confirmation.
Convert chats into tickets
Create and route tickets automatically for complaints and follow-ups.
Track performance
Use KPIs and an audit trail to improve quality and accountability.
Feature spotlights
Short, workflow-led sections that make the product easy to understand (and easy to evaluate).
All conversations in one queue
Manage WhatsApp, Instagram and Facebook conversations in one place—assign ownership, collaborate internally, and prevent missed follow-ups.
- One shared inbox for all support channels
- Assignment, labels, internal notes and customer context
- Convert important threads into tickets for tracking
Keep context and ownership in one timeline instead of switching between channels.
Automate repetitive questions (with control)
Handle common intents like order status, COD confirmation and FAQs with AI bots—then escalate exceptions to agents with full context.
- Order status automation and FAQ replies
- Interactive WhatsApp flows (buttons/lists) to capture structured inputs
- Human handoff with full conversation history
“Is my order shipped?”
COD confirmation
Turn chats into tracked tickets automatically
For serious issues, you need structured follow-up—not a long chat thread. Convert conversations into tickets so escalations don’t get lost.
- Auto-create tickets via AI intent detection
- Create tickets from WhatsApp interactive bot inputs
- Assign, prioritize, escalate and close with clear ownership
Track tickets end-to-end and keep resolution accountable through audit trails.
Measure service quality with KPIs—backed by audit trails
Track response patterns, resolution trends and workload. Use audit trails to review what happened, when, and who changed what.
- Response and resolution trend visibility [Metric if available]
- QA reviews supported by action history
- Accountability for escalations and ticket handling
Visibility that supports coaching, consistency, and customer experience improvements.
Use cases built for Pakistan retail workflows
Concrete use cases that match WhatsApp-first customer behavior—especially COD and post‑purchase support.
Guide customers through confirmation via WhatsApp flows and route exceptions to an agent.
Answer repetitive tracking questions and escalate only the exceptions that need humans.
Collect structured return details and keep follow-ups tracked as tickets.
Auto-create complaint tickets with audit trails and clear ownership.
Handle product inquiries at scale, then hand off high-intent buyers to your team.
Keep reply flow fast, route repetitive intents, and track follow-ups as tickets.
What makes ShuttlePro different
Designed for operational clarity: keep conversations attached to ticket outcomes, performance visibility and accountability.
- One workflow: messages → automation → ticket → resolution → reporting
- Ticket creation from WhatsApp flows: structured inputs via interactive buttons/lists
- Built for operations: KPIs and audit trail are part of the core system
- WhatsApp-first reality: aligned to Pakistan retail/eCommerce behavior
- Control + accountability: human handoff and reviewable history
Replace scattered tools
A simple before/after framing that matches how teams evaluate support stacks.
Before
- WhatsApp on phones + shared spreadsheets
- Instagram & Facebook DMs handled separately
- Complaints tracked in sheets or ad-hoc tools
- No consistent KPIs or audit trail
With ShuttlePro
- Unified inbox for all support channels
- AI bots + interactive flows for repetitive intents
- Tickets for complaints, escalations and follow-ups
- KPIs + audit trails for accountability and QA
Integrations that matter for support operations
Connect the systems your team actually uses and bring customer/order context into every conversation (where configured).
FAQs
Short answers to common questions customers ask before booking a demo.
What is an omnichannel CRM for ecommerce?
It’s a CRM that unifies customer conversations from multiple channels (like WhatsApp, Instagram, and Facebook) into one system so teams can respond, track issues, and manage outcomes.
Is ShuttlePro a WhatsApp CRM?
Yes—ShuttlePro supports WhatsApp-first customer support workflows while also bringing other channels into the same inbox.
Can ShuttlePro create tickets automatically from chats?
Yes. Tickets can be created automatically via AI intent detection or through WhatsApp interactive flows that capture structured complaint details.
What can AI bots handle in retail support?
Common queries like order status, FAQs, COD confirmation steps, and basic troubleshooting—then route exceptions to agents with full context.
Do agents work together on the same inbox?
Yes. Teams can assign conversations, collaborate internally, and keep ownership clear—especially during high-volume periods.
How do I track agent performance?
ShuttlePro includes agent KPI tracking and reporting so you can measure response and resolution trends [Metric if available].
See ShuttlePro with your own store workflows
We’ll map your channels, top intents (order status / COD / complaints), and your team handoff. Then we’ll propose an automation + ticketing rollout plan that keeps quality and accountability.