WhatsApp-first support automation for Pakistan retail

AI‑First Omnichannel CRM for Pakistan Retail & Ecommerce

Unify WhatsApp, Instagram and Facebook messages in one inbox. Automate repetitive questions with AI bots, convert complaints into tracked tickets, and manage agent KPIs with a full audit trail.

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WhatApp App vs API   →

Typical go-live: 2 -5 Days

ShuttlePro is an AI‑first omnichannel CRM that helps Pakistan ecommerce teams handle WhatsApp‑first support with automation, tickets, performance tracking, and accountability.

Explore: Unified Inbox  •  AI Bots  •  Ticketing  •  Agents KPI

Trusted by teams who run customer operations

Support breaks when it’s spread across phones and DMs

•  WhatsApp handled on personal devices with no ownership
•  Instagram/Facebook DMs live in separate inboxes
•  Complaints and follow‑ups tracked in spreadsheets
•  No clear visibility on agent workload, quality, or escalations

ShuttlePro connects conversations to outcomes — so issues don’t get lost and performance becomes measurable.​

One operating layer for conversations → tickets → outcomes

Bring every customer conversation into one place, automate repetitive intents safely, and track escalations end‑to‑end

Key Features

Everything your customer team needs in one workflow

Conversations + automation + follow‑ups in one operating layer—built for WhatsApp‑first retail support.

Unified Inbox

One shared inbox for WhatsApp, Instagram, Facebook and email — with assignment, collaboration, and ownership.

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Interactive Flows

Automate repetitive intents (order status, COD confirmation, FAQs) and escalate exceptions to agents with full context.

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TIcketing & Complaints

Convert chats into tracked tickets automatically so complaints, escalations and follow‑ups don’t disappear.

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Agent KPIs + Audit Trail

Scorecards, workload visibility, QA workflows, and action history for accountability.

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Shopify + OMS

Pull order/shipping context from Shopify and your existing OMS/couriers to power accurate order status automation.

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How it Works

Go live in days (not months). Start WhatsApp-first and add more channels as needed.

Connect your channels + data sources

WhatsApp API, Instagram, Facebook, email — plus Shopify/OMS/couriers if needed.

Set your top intents + escalation rules

Define what the bot handles (order status, COD, FAQs) and when a ticket is created.

Go live with measurable operations

Bots handle repetitive volume agents handle exceptions; KPIs + audit trails keep quality consistent.

Typical go-live: 2 -5 Days

Common workflows we help automate

Order status automation

Reply accurately using Shopify/OMS/courier context; escalate exceptions

COD confirmation

Capture confirmation via interactive flows; ticket created if dispute

Complaint intake

Auto-create complaint tickets with ownership + audit trail

Returns & exchanges

Structured data capture + tracked follow-ups

Sale-day spikes

Keep queues organized while bots handle repetitive volume

“Price Please” intent

Handle product inquiries and route high-intent buyers to agents

Built for support operations — not just messaging

  • • One workflow from message → automation → ticket → resolution → reporting
  • • Ticket creation from WhatsApp interactive flows (structured inputs)
  • • KPIs + audit trail are core, not add‑ons
  • • Designed for WhatsApp-first ecommerce realities in Pakistan

Before

• Phones + shared spreadsheets

• Instagram/Facebook handled separately

• Complaints lost in long chat threads

• No consistent QA or accountability

After

• Unified inbox with assignment + ownership

• AI automation for repetitive intents

• Tickets for complaints and follow‑ups

• KPIs + audit trails for coaching and QA

Connect what your team already uses

Bring customer/order context into support conversations (where configured).

 


WhatsApp Business API

 


Shopify

 


Instagram DMs

 


Messenger

 


Email

 


Webchat

 


API / Webhooks


 

WhatsApp Business API

 

Shopify

 

Instagram DMs

 

Messenger

 

Email

 

Webchat

 

API / Webhooks


 

WhatsApp Business API

 

Shopify

 

Instagram DMs

 

Messenger

 

Email

 

Webchat

 

API / Webhooks

 

WhatsApp Business API

 

Shopify

 

Instagram DMs

 

Messenger

 

Email

 

Webchat

 

API / Webhooks

FAQs

Short answers to common questions customers ask before booking a demo.

It’s a system that centralizes customer conversations from multiple channels into one workflow so teams can respond, track issues, and measure outcomes.

Yes. ShuttlePro supports team-based WhatsApp handling and unifies it with Instagram, Facebook and email in the same inbox.

Common intents like order status, COD confirmation, FAQs, and basic policy questions — with safe handoff to agents for exceptions.

Yes. Tickets can be created via AI detection or via interactive WhatsApp flows so complaints and escalations are tracked with ownership.

Yes. ShuttlePro can connect to Shopify and integrate with your OMS/courier context (via integrations or APIs) to power order-related automation.

Typical teams go live in 2–5 days depending on WhatsApp API setup and which channels/data sources you connect.

Want a WhatsApp-first support setup plan for your store?

Chat with us and we’ll map your channels, top intents (order status / COD / complaints), and handoff rules — then recommend the fastest rollout.

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