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WhatsApp-first support automation for Pakistan retail

AI‑First Omnichannel CRM for Pakistan Retail & Ecommerce

Unify WhatsApp, Instagram and Facebook messages in one inbox. Automate repetitive questions with AI bots, convert complaints into tracked tickets, and manage agent KPIs with a full audit trail.

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WhatsApp App vs API   →

Typical go-live: 2–5 days

ShuttlePro is an AI‑first omnichannel CRM that helps Pakistan ecommerce teams handle WhatsApp‑first support with automation, tickets, performance tracking, and accountability.

Explore: Unified Inbox  •  AI Bots  •  Ticketing  •  Agents KPI

Trusted by teams who run customer operations

“What’s most impressive about ShuttlePro is their AI-powered CRM automation and omnichannel support.”

Syed Hassaan Shah Al Bukhari

Manager CX Lead, AFROZEH GROUP

“ShuttlePro worked with their full heart to deliver the best product.”

Abdullah Nadeem

Director of Business Development, Better Deals

“Now, our response time is too short, and we’re confident that almost 95% of our customers are satisfied.”

Shujat Hassan

Director, Urge Pret

“Now, our response time is too short, and we’re confident that almost 95% of our customers are satisfied.”

Shujat Hassan

Director, Urge Pret

Support breaks when it’s spread across phones and DMs

•  WhatsApp handled on personal devices with no ownership
•  Instagram/Facebook DMs live in separate inboxes
•  Complaints and follow‑ups tracked in spreadsheets
•  No clear visibility on agent workload, quality, or escalations

ShuttlePro connects conversations to outcomes — so issues don’t get lost and performance becomes measurable.​

One operating layer for
conversations → tickets → outcomes

Bring every customer conversation into one place, automate repetitive intents safely, and track escalations end‑to‑end.

Replace scattered inboxes and spreadsheets with a workflow your support + eCommerce team can run daily.

•  Shared inbox with assignment + internal notes
•  AI bots handle repetitive volume; agents handle exceptions
•  Ticket created on complaint/escalation with ownership.
•  KPI dashboard + audit trail for coaching and QA

Key Features

Everything your customer team needs in one workflow

Conversations + automation + follow‑ups in one operating layer—built for WhatsApp‑first retail support.

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Unified Inbox

One shared inbox for WhatsApp, Instagram, Facebook and email — with assignment, collaboration, and ownership.

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Interactive Flows

Automate repetitive intents (order status, COD confirmation, FAQs) and escalate exceptions to agents with full context.

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🎫

Ticketing & Complaints

Convert chats into tracked tickets automatically so complaints, escalations and follow‑ups don’t disappear.

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📈

Agent KPIs + Audit Trail

Scorecards, workload visibility, QA workflows, and action history for accountability.

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🛒

Shopify + OMS

Pull order/shipping context from Shopify and your existing OMS/couriers to power accurate order status automation.

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How it Works

Go live in days (not months). Start WhatsApp-first and add more channels as needed.

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Set your top intents + escalation rules

WhatsApp API, Instagram, Facebook, email — plus Shopify/OMS/couriers if needed.

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Set your top intents + escalation rules

Define what the bot handles (order status, COD, FAQs) and when a ticket is created.

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Go live with measurable operations

Bots handle repetitive volume agents handle exceptions; KPIs + audit trails keep quality consistent.

Typical go-live: 2 -5 Days

Common workflows we help automate

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Order status automation

Reply accurately using Shopify/OMS/courier context; escalate exceptions

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COD confirmation

Capture confirmation via interactive flows; ticket created if dispute

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Complaint intake

Auto-create complaint tickets with ownership + audit trail

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Returns & Exchanges

Structured data capture + tracked follow-ups

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Sale-day spikes

Keep queues organized while bots handle repetitive volume

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“Price Please” intent

Handle product inquiries and route high-intent buyers to agents

Built for support operations — not just messaging

  • • One workflow from message → automation → ticket → resolution → reporting
  • • Ticket creation from WhatsApp interactive flows (structured inputs)
  • • KPIs + audit trail are core, not add‑ons
  • • Designed for WhatsApp-first ecommerce realities in Pakistan

Before

• Phones + shared spreadsheets

• Instagram/Facebook handled separately

• Complaints lost in long chat threads

• No consistent QA or accountability

After

• Unified inbox with assignment + ownership

• AI automation for repetitive intents

• Tickets for complaints and follow‑ups

• KPIs + audit trails for coaching and QA

Connect what your team already uses

Bring customer/order context into support conversations (where configured).

WhatsApp Business

Shopify

Messenger

SMTP

Instagram

Facebook

WebChat

Insta Direct

FAQs

Short answers to common questions customers ask before booking a demo.

It’s a system that centralizes customer conversations from multiple channels into one workflow so teams can respond, track issues, and measure outcomes.

Yes. ShuttlePro supports team-based WhatsApp handling and unifies it with Instagram, Facebook and email in the same inbox.

Common intents like order status, COD confirmation, FAQs, and basic policy questions — with safe handoff to agents for exceptions.

Yes. Tickets can be created via AI detection or via interactive WhatsApp flows so complaints and escalations are tracked with ownership.

Yes. ShuttlePro can connect to Shopify and integrate with your OMS/courier context (via integrations or APIs) to power order-related automation.

Typical teams go live in 2–5 days depending on WhatsApp API setup and which channels/data sources you connect.

Want a WhatsApp-first support setup plan for your store?

Chat with us and we’ll map your channels, top intents (order status / COD / complaints), and handoff rules — then recommend the fastest rollout.

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