Every e-commerce brand in Pakistan knows the scene: support tickets flooding in from WhatsApp, Facebook, Instagram, emails, Shopify stores, and live website chats. Teams are overwhelmed, each conversation generating yet another ticket—even when it’s unnecessary. Critical customer complaints slip through the cracks, issues remain unresolved, and your customer support team is constantly scrambling to catch up. Sound familiar?
It’s not just stressful; it’s downright damaging. Unhappy customers quickly voice frustration publicly, tarnishing your brand reputation. Missed issues translate directly into lost revenue, lost trust, and diminished growth potential. As your brand grows, operational chaos can grow even faster—unless you’re equipped with the right tools.
Welcome to your game-changer: ShuttlePro Task Manager.
Enter ShuttlePro: Built for E-commerce Chaos
ShuttlePro isn’t your standard CRM. It’s the only platform built precisely to handle the scale, complexity, and relentless pace of Pakistan’s booming e-commerce market. Imagine a single powerful dashboard integrating every channel—OMS, Shopify, WhatsApp, Facebook, Instagram, emails, and website chats—into one unified view.
No silos, no confusion. Just streamlined operations.
Omnichannel Magic: All Tickets, One Place
Picture this: an urgent Instagram message, a WhatsApp complaint, and a Shopify order query all arriving simultaneously. Normally, that’s chaos. With ShuttlePro Task Manager, it’s a seamless experience.
- Unified Inbox: Everything feeds directly into one intuitive dashboard.
- Immediate Action: Automation instantly sorts, responds, or escalates.
Your support team only handles complex cases. Routine issues? Automatically resolved. This dramatically reduces workload, response time, and enhances customer satisfaction.
Automation: Your New Best Team Member
No more drowning in repetitive tasks. ShuttlePro’s smart automation handles most customer inquiries—replying instantly, generating tickets when needed, and escalating urgent issues automatically.
Imagine your team only handling the crucial tasks. Efficiency skyrockets. Customers get instant answers, and your agents are free to focus on what truly matters—creating amazing customer experiences.
Fully Customizable Ticket Forms
Your processes are unique, and your ticketing system should be too. ShuttlePro gives you complete control:
- Custom fields for capturing exactly the right information.
- Auto-completes and dynamic workflows tailored precisely to your brand’s operational needs.
- Adjust your ticketing schema instantly—no coding, no fuss.
Forget “one-size-fits-none.” Tailor every ticket to your operational reality, ensuring seamless integration with existing workflows.
Escalation Management: Never Miss Critical SLAs
Here’s a scenario: your agent hasn’t responded within two hours? ShuttlePro instantly alerts a supervisor. Backend teams dragging their feet on an issue for 5 days? Operations heads get immediate notifications.
Your team will never miss a critical SLA again. Period.
- Real-time alerts
- Immediate escalations
- Proactive monitoring
Stay ahead of problems before customers even notice.
Customized Permissions: Secure and Efficient
Ever had internal confusion with who handles what? ShuttlePro ensures the right tickets always land with the right people:
- Granular permission settings: only authorized personnel handle sensitive customer interactions.
- Internal chats remain private and secure.
- Seamless internal-external communication without risk.
Your operations stay smooth, secure, and worry-free.
Audit Trails: Crystal-Clear Accountability
Every single action, update, or view on a ticket is logged meticulously with timestamps. No more finger-pointing. No more confusion.
- Complete transparency on every ticket.
- Historical data easily accessible.
- Clear accountability for every customer interaction.
When something goes wrong, you’ll know exactly what happened, who handled it, and when.
Internal & External Communications: All-in-One Tickets
ShuttlePro Task Manager integrates team notes, external customer replies, and notifications into a single, seamless ticket flow:
- Efficient team collaboration within the ticket itself.
- External customer interactions stay consistent and on-brand.
No bouncing between screens. Just smooth, productive workflows.
AI-Powered Sentiment Analysis & Automation
When connected with ShuttlePro’s Conversation Sentiment Analysis, your CRM automatically prioritizes and triages based on urgency and sentiment:
- Automatically send replies based on detected sentiment.
- Instant ticket generation and routing.
- Dynamic escalations triggered by severity levels.
Your support feels proactive, intuitive, and impressively personal.
Embeddable Forms: Capture Every Issue Effortlessly
Place ticket forms directly into your website chat plugins or tailor unique forms for each Shopify store or sub-brand:
- Easy embedding on any website.
- Automatic ticket routing and automation tailored per channel or store.
Customers get fast, relevant responses. Your support team receives clean, structured tickets—perfectly sorted every time.
Easy Integration, Massive ROI
Implementing ShuttlePro Task Manager is straightforward. Configuration and scaling are effortless, designed specifically for fast-growing Pakistani e-commerce brands.
Every rupee spent will return tenfold in operational efficiency and customer satisfaction. The math is clear, and the benefits undeniable.
Don’t Let Tickets Pile Up. Move to ShuttlePro.
Imagine your e-commerce brand running smoothly, support tickets managed efficiently, and customers consistently delighted. It’s not a dream—it’s ShuttlePro Task Manager.
Act now. Invest in a CRM that matches your ambitions and exceeds your expectations. Turn chaos into clarity, frustration into satisfaction, and operational headaches into business success.
Ready for a breakthrough? Contact ShuttlePro today—experience the future of e-commerce support.