WhatsApp-first support automation for Pakistan retail

AI‑First Omnichannel CRM for Pakistan Retail & Ecommerce

Unify WhatsApp, Instagram and Facebook messages in one inbox. Automate repetitive questions with AI bots, convert complaints into tracked tickets, and manage agent KPIs with a full audit trail.

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WhatsApp App vs API
Unified Inbox
AI Bots & Agents
Ticketing & Complaints
KPI & Audit Trail
Direct answer: ShuttlePro is an AI-first omnichannel CRM that unifies WhatsApp, Instagram, and Facebook conversations into one inbox for retail & eCommerce teams in Pakistan. It helps you automate repetitive questions with AI bots, convert chats into tickets, and track agent performance with KPIs + audit trails. Use it to scale support for COD confirmation, order status, returns, and sale-day spikes.

Key features

Conversations + automation + follow-ups in one operational workflow—built for WhatsApp-first retail support.

Unified Inbox

One place for WhatsApp, Instagram and
Facebook support with assignment and ownership.

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AI Bots & Agents

Automate repetitive queries and
escalate exceptions to humans with full context.

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TIcketing & Complaints

Convert chats into structured
tickets for complaints, escalations and follow-ups.

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KPIs + Audit Trail

Measure performance and
maintain accountability with action history and reporting.

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Why it Matters

Most teams lose time on scattered channels and untracked follow-ups. ShuttlePro connects conversation handling to outcomes.

How it Works

Go live in days (not months). Start WhatsApp-first and add more channels as needed.

Messages scattered across WhatsApp + Instagram + Facebook

Complaints handled in spreadsheets

No KPI visibility on agent performance

No audit trail when something goes wrong

OutCome
ShuttlePro brings conversations + ticketing + automation + performance tracking into one workflow so your team can respond faster and stay accountable.

01

Connect Channels

WhatsApp-first, then add Instagram, Facebook, email or webchat.

02

Centralize Conversation

Manage everything in a shared inbox with assignment and collaboration.

03

Automate Repetitive Queries

Use AI bots + interactive flows for FAQs, order status and COD confirmation.

04

Converts Chats into Tickets

Create and route tickets automatically for complaints and follow-ups.

05

Track Performance

Use KPIs and an audit trail to improve quality and accountability.

Feature Spotlights

Short, workflow-led sections that make the product easy to understand (and easy to evaluate).

Unified Inbox

All Conversation in one queue

Manage WhatsApp, Instagram and Facebook conversations in one place—assign ownership, collaborate internally, and prevent missed follow-ups.

  • One shared inbox for all support channels.
  • Assignment, labels, internal notes and customer context.
  • Convert important threads into tickets for tracking

Unified Inbox

WhatsApp Shared inbox

Queue

Assigned

Awaiting Customer

Keep context and ownership in one timeline instead of switching between channels.

Queue

Assigned

Awaiting Customer

Keep context and ownership in one timeline instead of switching between channels.

AI Bots & Agents

Automate repetitive questions (with control)

Handle common intents like order status, COD confirmation and FAQs with AI bots—then escalate exceptions to agents with full context.

  • Order status automation and FAQ replies
  • Interactive WhatsApp flows (buttons/lists) to capture structured inputs
  • Human handoff with full conversation history

AI Bots

Interactive Bots

AI Bot Reply

Wscaleate to Agent

"Is my order shipped?"

Bot response sent • Escalate if exception detected

"COD Confirmation"

Buttons capture confirmation • Ticket created if dispute

Ticketing & Complaints

Turn chats into tracked tickets automatically

For serious issues, you need structured follow-up—not a long chat thread. Convert conversations into tickets so escalations don’t get lost.

  • Auto-create tickets via AI intent detection
  • Create tickets from WhatsApp interactive bot inputs
  • Assign, prioritize, escalate and close with clear ownership

Ticketing

Support Team

Complaint

High Priority

Assigned

Track tickets end-to-end and keep resolution accountable through audit trails.

Agent KPIs + Audit Trail

Measure service quality with KPIs—backed by audit trails

Track response patterns, resolution trends and workload. Use audit trails to review what happened, when, and who changed what.

  • Response and resolution trend visibility [Metric if available]
  • QA reviews supported by action history
  • Accountability for escalations and ticket handling.

Agent Performance

Audit Trail

ScoreCard

Workload

QA

Visibility that supports coaching, consistency, and customer experience improvements.

Use cases built for Pakistan retail workflows

Concrete use cases that match WhatsApp-first customer behavior—especially COD and post‑purchase support.

COD Confirmation

Guide customers through confirmation via WhatsApp flows and route exceptions to an agent.

Order status automation

Answer repetitive tracking questions and escalate only the exceptions that need humans.

Returns & exchanges

Collect structured return details and keep follow-ups tracked as tickets.

Complaint intake

Auto-create complaint tickets with audit trails and clear ownership.

“Price please” intent

Handle product inquiries at scale, then hand off high-intent buyers to your team.

Sale-day spikes

Keep reply flow fast, route repetitive intents, and track follow-ups as tickets.

What makes ShuttlePro different

Designed for operational clarity: keep conversations attached to ticket outcomes, performance visibility and accountability.
  • One workflow: messages → automation → ticket → resolution → reporting
  • Ticket creation from WhatsApp flows: structured inputs via interactive buttons/lists
  • Built for operations: KPIs and audit trail are part of the core system
  • WhatsApp-first reality: aligned to Pakistan retail/eCommerce behavior
  • Control + accountability: human handoff and reviewable history

Replace scattered tools

A simple before/after framing that matches how teams evaluate support stacks.

Before

WhatsApp on phones + shared spreadsheets

Instagram & Facebook DMs handled separately

Complaints tracked in sheets or ad-hoc tools

No consistent KPIs or audit trail

With ShuttlePro

Unified inbox for all support channels

AI bots + interactive flows for repetitive intents

Tickets for complaints, escalations and follow-ups

KPIs + audit trails for accountability and QA

Integrations that matter for support operations

Connect the systems your team actually uses and bring customer/order context into every conversation (where configured).

Shopify

Bring customer and order context into support conversations.

Shopify Integration ...

WhatsApp Business API

Official WhatsApp API workflows for team support and automation.

WhatsApp API ...

Instagram DMs

Unify social DMs inside the same support queue

Instagram ...

Facebook Messenger

Keep discovery chats connected to support outcomes.

Facebook ...

FAQs

Short answers to common questions customers ask before booking a demo.

It’s a CRM that unifies customer conversations from multiple channels (like WhatsApp, Instagram, and Facebook) into one system so teams can respond, track issues, and manage outcomes.

Yes—ShuttlePro supports WhatsApp-first customer support workflows while also bringing other channels into the same inbox.

Yes. Tickets can be created automatically via AI intent detection or through WhatsApp interactive flows that capture structured complaint details.

Common queries like order status, FAQs, COD confirmation steps, and basic troubleshooting—then route exceptions to agents with full context.

Yes. Teams can assign conversations, collaborate internally, and keep ownership clear—especially during high-volume periods.

ShuttlePro includes agent KPI tracking and reporting so you can measure response and resolution trends [Metric if available].

See ShuttlePro with your own store workflows

We’ll map your channels, top intents (order status / COD / complaints), and your team handoff. Then we’ll propose an automation + ticketing rollout plan that keeps quality and accountability.

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Talk to Sales