AI‑First Omnichannel CRM for Pakistan Retail & Ecommerce

ShuttlePro is an AI-first omnichannel CRM for Pakistan retail and eCommerce teams. It centralizes WhatsApp, Instagram, Facebook, email, webchat, comments, and customer conversations into one workflow with CRM + AI Bots, Unified Inbox, ticketing, agent KPIs, and audit trails.

No. ShuttlePro is WhatsApp-first, but not WhatsApp-only. It supports WhatsApp, Instagram, Facebook, email, webchat, and comments, helping teams manage customer interactions, tickets, ownership, and follow-ups from one platform.

For teams that want WhatsApp-first workflows, ShuttlePro also offers dedicated WhatsApp CRM capabilities.

ShuttlePro helps support teams manage customer interactions for multiple brands from a single unified inbox — including WhatsApp conversations, Instagram DMs and comments, Facebook Messenger and comments, email, and webchat.

This helps teams reply from one place, assign ownership by brand or workflow, collaborate internally, avoid missed follow-ups, and keep customer context visible across both private messages and public social interactions. For WhatsApp-specific team handling, ShuttlePro also supports a Shared Inbox.

ShuttlePro AI bots can automate repetitive support queries such as order status, COD confirmation, FAQs, product inquiries, and basic complaint routing. Complex cases can be handed over to agents with full conversation context.

You can explore this in more detail through ShuttlePro’s AI Bots and WhatsApp AI Chatbot capabilities.

Yes. ShuttlePro can convert WhatsApp and social conversations into tracked tickets for complaints, escalations, returns, delivery issues, and follow-ups. Tickets help teams assign ownership, track status, and maintain accountability.

This is especially useful for Customer Support Teams handling high-volume complaints and follow-ups across multiple channels.

ShuttlePro provides Agent Performance tracking, workload visibility, scorecards, and audit trails. Managers can review response quality, ticket handling, escalations, handoffs, and team performance from one system.

For accountability, ShuttlePro also includes an Audit Trail so teams can review actions, ownership changes, and support history when needed.

Yes. ShuttlePro can connect with Shopify, OMS, courier systems, or internal tools where configured. This helps bots and agents access order context for order status, delivery exceptions, returns, and customer support workflows.

For order-driven support workflows, ShuttlePro’s WhatsApp Business API integration and eCommerce Ops capabilities help teams connect conversations with order-related context.

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ShuttlePro supports conversation automation, ticket automation, and order automation.

It can automate customer replies, chatbot triggers, labels, after-hours handling, agent assignment, social media comments, ticket creation, escalations, and order-based workflows such as new orders, published orders, refused orders, returns, and bank deposit orders.

These automations help retail and eCommerce teams reduce manual work across conversations, complaints, support tickets, and order-related follow-ups. For structured customer flows, ShuttlePro also supports Interactive Bots and ticket workflows through Ticketing & Complaints.

ShuttlePro setup is usually simple and can often be completed the same day, depending on the platforms and integrations required.

If admin access is available, core channels and Shopify can typically be connected within a few hours, allowing teams to start using the unified inbox quickly. ShuttlePro’s support team then helps configure the required automations, ticket workflows, and order-related processes, with most setups becoming smooth and fully operational within 1–2 days.

For Pakistan retail-specific workflows like COD, returns, order status, and sale-day support, teams can also explore Pakistan Retail Playbooks.